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1. Where is the item location?

We have our items stocked in China, USA and Germany. All items are available in China warehouse, some items are available in USA and Germany warehouse.

2. What is the shipping method for the "Free Shipping" items? Who is the carrier for the "Free Shipping" items?

All "Free Shipping" items will be shipped with Registered Air Mail, you could track the shipment with the tracking number we provided at or the official carrier's website.

The "Free Shipping" items carriers include USPS, China Post, Hong Kong Post, Singapore Post, Turkey Post, Post NL, German Post, Belgium Post and Sweden Post etc., we will use one of them as the carrier to ship your order items.

3. Why my order items are not eligible for "Free Shipping"?

Because the items you ordered may contain batteries or battery included in the package, and those items are not allowed for shipping by your local postal office.

4. What can I do if my order items are not eligible for "Free Shipping"?

You could choose "Expedited Shipping" for your order items.